Privacy Policy
Protecting your Information
The data controller at Martock Dental Practice is Sarah Salisbury.
At Martock Dental Practice we aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you.
We know that you value your privacy and the security of personal information held about you. We will retain your dental records whilst you cease to be a patient, for 11 years or, for children, until the age of 25 (whichever is longer).
Information recorded about you may include, but is not limited to;
- Personal details such as your address, date of birth, phone number and email address
- Details of your NHS number and entitlement to healthcare treatment and exemption status (if applicable)
- Personal details of family members or emergency contact details
- Medical history including your GP’s name and address
- Past and present dental history including x-rays intraoral scans and photographs
- Information about the treatment we have proposed and provided along with its price.
- Notes of conversations or incidents that might occur for which a record needs to be kept
- Records of permission or consent for treatment.
- Correspondence with other healthcare professionals such as referrals
- Financial information relating to your treatment
- Details of any complaints made
Sharing Information
In order to provide proper and safe dental care, we may need to disclose your information to the following persons;
- Other health professionals caring for you, including but are not limited to, your general medical practitioner and the hospital or community dental services
- NHS payment authorities
- The Inland Revenue The Benefits Agency, where you are claiming or claimed exemption or remission from NHS charges.
- Private Dental Schemes
- Should a patient make a complaint or claim, we may need to provide information about the patient, and treatment they have received, to insurers, indemnifiers or legal advisers.
Disclosure will take place when relevant and on a need- to-know basis. This means only those individuals or organisations that need to know in order to provide care to you and for the proper administration of government will be given this information. Only information that the recipient needs to know will be disclosed.
In very limited circumstances or when required by law of a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this code of practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.
Requesting Information
Patients have the right to access all types of recorded information held about them by the practice.
Any individual can make a request for information. The applicant does not have to explain why this information is requested.
All requests for information must be made in writing or via email to [email protected] and must include what you would information you would like and details to prove your identity. Requests will be responded to within 1 month. For complex requests, the timescale can be extended to up to three months.
Legal Basis
The legal bases for processing your personal data are outlined in our Privacy Notice, which is published on our website www.martockdental.co.uk and is displayed in our patient information folder in reception.
Please ask reception if you would like a copy.
The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:
- Confidentiality policy
- Data protection policy
- Information governance policy
- Health and safety policy
- Complaints policy
- Privacy notice
- Privacy impact assessment
Concerns
If you have any concerns about how we use your personal information and you do not feel able to discuss it with your dentist, you can contact our Data Protection Officer via [email protected]
You can also seek advice from the Information Commissioner’s Office;
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk
We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Manager, Sarah Salisbury, in person or by phone, letter or email if you have a comment, suggestion or complaint.
We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.
We use Google’s business services to help analyze traffic, optimize performance, and deliver tailored advertising. To provide these services, Google may collect, share, and use certain data from your interactions with our platform.
By consenting, you acknowledge and agree to this data processing. You can learn more about how Google handles information responsibly, safeguards your data, and complies with privacy regulations by visiting Google’s Business Data Responsibility Site.